IT Service Management Market Report 2023

The global ITSM vendor market is experiencing strong tailwinds and is expected to grow to an estimated $11bn by 2026 at a CAGR of 8.8%. The increased complexity and scale of IT systems are driving the need for automated IT solutions that reduce manual efforts and increase efficiency. Market expansion is further fuelled by recent innovations in AI and ML, presenting an ecosystem with numerous opportunities for consolidation. 

In the 2023 ITSM Report you will find: 

  • Key factors and trends driving the global ITSM market expansion
  • Insight into the market share and breakdown by ITSM software vendors - dominated by ServiceNow and Atlassian
  • Analysis of M&A activity in the Partner Ecosystem including a breakdown of acquirer types, target types, geographies, and valuation benchmarks
  • List of recent illustrative transactions in the ITSM space

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The content of this report is a compilation from a team with extensive experience in the Knowledge Economy, created to help you make well-informed, critical decisions about the future of your business.


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